Support

Questions, bug reports and requests — email is the fastest route.

Contact

Write to b@jorat.de. It helps to include your device and iOS version, the app version from Settings → About, and a short description of what you expected and what happened instead. Replies usually come within a few days.

Common questions

The reminder doesn't arrive

Usually notifications are switched off for the app, or quiet hours are active. Check Settings → Notifications → Bladder & Bowel Manager in iOS for sounds and banners, and check in the app whether the time falls inside your quiet hours. An active Focus mode can hold notifications back too.

Entries are missing after switching devices

The app carries data across via iCloud backup. If the backup wasn't active, use the CSV import: export on the old device, keep the file, import it on the new one.

How do I export my data?

In the app settings under Export data. You get a CSV file you can share, email, or open in a spreadsheet — useful for appointments and rehab reports.

How do I cancel Premium?

Through your device's App Store settings: Settings → your name → Subscriptions. Cancellation goes through Apple, not through the app. All features stay available until the paid period ends; after that your data remains, only Premium features are locked.

I paid but don't see Premium features

Tap Restore purchases in the app settings. Make sure you're signed in with the same Apple ID you bought with.

Is my data uploaded anywhere?

No. Everything stays on your device, optionally in your own iCloud as well. Details are in the privacy policy.

Is there an Android version?

One is in development. The link will appear on the home page once it's out.